No, not the Vanilla Ice song to which my 16 year old can proudly rap all of the lyrics. What I am talking about is India, China and Europe – three powerhouses in the global eCommerce gold rush. Each are experiencing breakout growth in e-commerce that looks a lot like the US did some years back.
It’s earnings season soon – the time of year when retailers report on the full effects of the holiday season past and how they survived the first quarter. Look at the most recent SORO report from SHOP.org and it is clear that retailers of all sizes and stages of eCommerce maturity are experiencing strong growth rates. Many would say that in 2013, that ... Read More »
My earlier blog discussed some of the interesting insights in the January 2014 report by RSR, Retail Analytics Moves to the Frontline. The strengths of winning retail companies that really stood out to me included driving a more data driven decision making process, focusing on customers and putting information in the hands of front-line employees.
By Dan Darnell in Customer Experience, Featured, Retail on February 24, 2014
I found some very interesting insights in the January 2014 report, Retail Analytics Moves to the Frontline., written by Brian Kilcourse and Paula Rosenblum from RSR research. In particular, I was happy to note from the survey that winning retailers have a more data-driven decision making process, focus more on customers and put more information in the hands of front-line ... Read More »
By Jen Burns in Featured, Holiday Shopping Survey on August 21, 2013
“Do you have your backpack? Lunch money? Class schedule?” School started for most kids in K-8 this week and both parents and kids alike are getting back into the routine. Yet, back to school sales have already been in full swing for months and it seems like each year they start a little earlier than the year before. Back to school isn’t a holiday (kids everywhere would agree!) but ... Read More »
By Marti Tedesco in Featured, Holiday Shopping Survey on August 16, 2013
Maybe you can remember the pre-Google days of the internet. If you can, then you remember web 1.0, web 2.0 and now the days of “the cloud.” Having lived through this, it is easy to draw parallels between the web and eCommerce. Using this comparison, it is easy to see that we are in the days of eCommerce 3.0. According to Wikipedia, Book Stacks Unlimited of Cleveland opened their ... Read More »
By Marti Tedesco in Featured, Holiday Shopping Survey on August 8, 2013
While some economic indicators like home values are showing improvement, others remain anemic such as the unemployment rate. Against this backdrop, Baynote and the eTailing Group surveyed 77 retailers to get a sense of their expectations of the 2013 holiday season. The holidays are so crucial to retail performance that the fourth quarter is make or break time for many an annual plan. ... Read More »
Life is hard for the ecommerce professionals within traditional brick and mortar retailers. This was clear from talking with retailers this week in Palm Springs. It’s hard for two reasons. First, retailers who start online like Hayneedle.com, Build.com, and the Knot have the advantage of having their entire ecommerce organization focused on optimizing the customer experience. Most have been laser focused on ... Read More »
By Marti Tedesco in Customer Experience, Retail on February 6, 2013
Why is it that some retailers just get it and others don’t? A recent SHOP.org blog highlighted a retailer that really gets it. Brooks Brothers, a 194 year old brand appears to have been consistently clear on their mission of customer service throughout their history. Yet here they are – taking their consistent, time-tested mission and applying new tools like personalization. In the interview, ... Read More »