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To Deliver a Great Customer Experience, Know Thy Customer

By Marti Tedesco in Events, Featured, Retail on March 13, 2013

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The mottos of top performing teams- sports or otherwise, tend to be really simple.  For example, Nordstrom, the beloved retail powerhouse says this on their website: “Since 1901, we’ve been committed to providing our customers with thebest possible service—and to improving it every day.” When Jamie Nordstrom thinks about the customer experience they deliver, he knows that their ecommerce experience ... Read More »