Support
Speed up issue resolution and reduce support costs.
Odds are that your support site visitors are already frustrated when they arrive at your site. They are looking for information to fix their problem and they want it fast. Baynote speeds up issue resolution and reduces support costs by providing smart navigation to visitors.
Social Search returns content based on intent, not only keywords, resulting in more accurate search results than traditional keyword search. This is especially useful for a support site because the terms visitors are searching for may not be the terms inside the actual document.
Auto FAQ automatically generates links to FAQ content that is most relevant to the visitor's needs and reduce clicks to related content. Auto FAQ also eliminates the need for support personnel to maintain links throughout the site.
Forum Topic Recommendations identify content most relevant to the visitor, whether it is a hot topic or common knowledge the community has already developed. With Forum Recommendations, there is no need to manually create "stickies" that are labor-intensive to maintain, and are irrelevant to intermediate and advanced users.
Insights identifies topics that visitors are looking for but don't exist on the site. The reports identify the content that is delivering the most value and allows you to focus your effort to better serve your visitors.
