Intranet and Portal Solution
Dramatically improve the productivity of your employees
by harnessing their collective intelligence.
Over 40% of an employee's time is spent searching for information. Important corporate knowledge is scattered across thousands of applications, repositories, wikis, and blogs. Baynote combines your intranet or portal's existing search engine results with the collective intelligence of your employees to personalize a set of optimized results that increases search relevance by a factor of 10 or greater, making your employees more self-sufficient and productive.
The Baynote Collective Intelligence Platform™ (CIP™) can be thought of as a community layer on top of your intranets and portals that provides enhanced search results and personalized recommendations. The result is a seamless inquiry and navigation process that increases both findability and relevancy.
Social Search
Baynote's patented UseRank™ algorithm dynamically re-ranks search based on community usage patterns. The social search layer often finds and injects additional results that traditional full-text search engines miss. The result is more relevant content in your employee's search results and navigation.
Recommendations
Employees searching for information are presented with personalized "most useful" documents and pages as they navigate through your intranet. This auto-generated FAQ list cuts through the clutter of stale documents and information on the intranet by returning only the pages that have delivered the most value to employees over time, improving their navigation experience.
Federation
Rather than employees going to different internal intranets or portals to perform searches, Baynote federates results from your repositories and intranet sites to provide a unified view of the most important documents and results. These results can also be filtered based on different criteria.
Security
Baynote is hosted at a Tier-1 provider with ISO17799-based policies and procedures, following a SAS70 Type II audit process. Communication to and from Baynote is completely encrypted using SSL to provide additional security.
Intranet and Portal Products
Benefits
- Reduce email and phone volume by making internal support content easier to find
- Reduce manual tagging and linking with dynamic folksonomy and Recommendations
- Implicitly capture and share corporate knowledge
- Automatically generate links to FAQ content that is most relevant to your employee's needs
- Cut search failure rates by 50% or more
