Support Person of the Year - You! : How TurboTax Makes Support Less Taxing

Please join Baynote in this recorded webcast featuring Chris Jones, Analytics Manager and Jack Larkin Senior Manager of Web Development at Intuit TurboTax. Find out how TurboTax has doubled the effectiveness of web self-service by using visitor behaviors to make Social Search and article Recommendations a reality. Visitors are now twice as likely to find what they are looking for -- the “wisdom of invisible crowds” now determines where support articles get ranked and which ones are recommended.

Through this webinar you will learn:

1. Why “crowds” are smarter than support experts
2. The power of predictive FAQs
3. Why selling services online starts with great support