Resources
Webinars
White Papers
- Patricia Seybold Group Evaluation of Baynote Recommendations
- Why Collective Intelligence is Essential to Social CRM
- Forrester Research: The Online Customer Engagement Software Ecosystem
- Forrester Research: Intuit TurboTax Uses Crowd Wisdom to Make Site Support Less Taxing
- How To Circumvent The Seven Deadly Biases
- Social Search: In Search Of The Human Element
- Trusted Recommendations
Audio + Video
- Buying A Beginner Snowboard [video]
- eCommerce Demonstration [video]
- Fox Business: C-Suite Sit Down [video]
- The Effect of the Long Tail [video]
- Managing Web Content [audio]
- Powering the Long Tail [audio]
Case Studies
- The Stelter Company [pdf]
- Netshoes [pdf]
- World Kitchen [pdf]
- House of Antique Hardware [pdf]
- Vitamin Research Products [pdf]
- Horizon Hobby [pdf]
- US Appliance [pdf]
- Expedia [pdf]
- Interwoven DevNet [pdf]
- more...