Trends 2012: US Retail eBusiness
This Forrester report examines mobile, amazon.com, and web-only shopping trends in detail and concludes with specific recommendations for grappling with the Big Three
Baynote 2012 Holiday Online Shopping Experience Survey
The Online Shopping Experience Survey examines consumer sentiment related to the digital experience across different retail channels, including eCommerce websites, social networks, tablets and mobile devices.
Musicroom Success Story
See how Musicroom uses Baynote to capitalize on purchase trends immediately, leading to conversions at 10x the industry average when Baynote recommendations are involved.
Solution Brief: Baynote Approach to Dynamic Personalization
Baynote’s sophisticated capabilities allow organizations to deliver a superior consumer experience, higher conversion rates and profitable revenue growth.
QuickStart Services Brochure
Get the QuickStart package with only a three-month commitment. Test Baynote's performance against your current solution, leaving no doubt about ROI.
Solution Brief: TouchCommerce
Baynote allows clients to present relevant content and product information within the chat session in order to present the best information possible to maximize the value that website visitors get from their chat experience.
Solution Brief: Silverpop
When clients combine the Silverpop Email Platform with Baynote’s Dynamic Personalization Suite it allows them to present uniquely personalized product and content recommendations in real-time during critical email communication points.
Solution Brief: Hybris
By combining the hybris ecommerce platform with the Baynote Dynamic Personalization Suite, joint customers are able to deliver dynamically surface relevant products and content – in the form of recommendations, chat interaction, social offers, and enhanced search results.
Solution Brief: Crowd Factory
You get the best of both systems: the power of Crowd Factory’s back-end coupon and incentive management system combined with the intelligence and flexibility of Baynote for presenting relevant and timely offers to customers.
Solution Brief: Endeca
Baynote observes how visitors interact with the content and products they encounter and feeds this insight into the Endeca Search platform to deliver results that match intent, not simply the keywords they use.
Solution Brief: Monetate
When the Baynote Personalization Platform is integrated with Monetate Testing & Targeting solutions, online retailers can test and optimize how recommendations are displayed while simultaneously ensuring the recommendations are relevant to a visitor’s real-time interests.
A Customer Success Story: Altrec.com
Altrec.com gains 450% conversion lift with Baynote Dynamic personalization solutions.
E-Commerce Theater Presentation – IRCE 2011
Baynote's VP of Marketing, Carlos Carvajal, presents on eight common mistakes in merchandising at IRCE San Diego during the E-Commerce theater.
Bluefly Success Story
Thanks to Baynote, Bluefly increased average order size 12% driving millions in incremental revenue and increased share of total sales from recommendations by 3X.
Five Retail eCommerce Trends to Watch in 2011
While 2010 was marked by the growth of social networks and mobile devices, Forrester Research envisions 2011 being dominated by mutichannel ecommerce, conversion marketing and more mobile.
Strategic Value of Dynamic Personalization
In this whitepaper, discover the solution merchandisers and business leaders have found to ineffective and unsatisfying online interactions.
Authored by John Lovett, Web Analytics Demystified.
Altrec Success Story
Altrec, an authentic outdoor gear retailer, turned to Baynote to improve their loyal shoppers’ buying experiences online. Learn how Baynote's influence became responsible for 47% of Altrec's revenue.
Intuit Payroll Success Story
Intuit Payroll is the number one payroll provider with over one million small businesses using its products and services. Find out how Baynote helped Intuit preserve customer service quality while allowing for an increase in customers and transaction volume.
A Customer Success Story: Intuit Payroll
Matt Zybura, Group Manager of Customer Self Service for Intuit Payroll, discusses how Baynote's Adaptive Web helps them quickly serve customers answers and the content most relevant to them.
Getting Recommendations Right for eCommerce
Sue Aldrich, who analyzes the world's leading eCommerce recommendations solutions for the Patricia Seybold Group, joins Baynote's Bill Hustad to discuss trends in the recommendations market, what solutions are available and how they differ, and best practices.
Recs Vendors Rated – New Report
The Patricia Seybold Group analyzes and rates five recommendations vendors (including Baynote) in their new independent research report. Spoiler alert – we scored the highest!
Personalization eBook
This eBook is about the obstacle of delivering relevant, timely, and highly targeted web experiences - and the things marketers like you can do to overcome them.
AMA Webcast: Search Marketing in 2011
In this webcast, Shar VanBoskirk, VP and Principal Analyst at Forrester Research, will join Boaz Ronkin, Director of Product Marketing at Baynote in a closer look at both the strategic and tactical sides of today’s search marketing profession.
A Customer Success Story: Sun & Ski Sports
Scott Blair, Director of eCommerce and Interactive Marketing, provides his thoughts about Baynote's Recommendations and Onsite Search and how the solutions helped multichannel retailer Sun & Ski Sports increase conversions and average order value.
Sun & Ski Success Story
Ski Sports, a winter sports equipment and ski apparel retailer, witnessed a 79% increase to its conversion rate compared with users who did not purchase through the recommendations.
Online Holiday Shopping Experience Survey
This independent study surveyed 500 U.S. online holiday shoppers during the month of December and provides a retrospective look at consumers’ satisfaction with their digital experience across a number of key areas, including retailers’ behavioral retargeting and privacy practices, mobile and social features, offers and promotions, and product merchandising approaches.
A Customer Success Story: The Stelter Company
Learn how the Stelter Company increased engagement and time on site using dynamic content recommendations from Baynote.
Survival of the Quickest: Thrive with Adaptive Online Experiences
Join Eric T. Peterson, founder of Web Analytics Demystified, and Carlos Carvajal, Vice President of Marketing at Baynote in this insightful AMA-moderated webcast.
The Online Customer Engagement Software Ecosystem
In this report, Forrester Research examines the customer engagement software ecosystem and concludes that "enterprises need to forget the single vendor customer engagement dream and wake up to the multivendor reality".
Make Site Search Work
This insightful white paper explores how using collective intelligence in the form of like-minded peers can help solve the enterprise search challenge.
TurboTax Success Story
Baynote customer Intuit TurboTax used the wisdom of crowds to achieve four times better search performance and more than $300,000 in support cost savings calculated in reduced seasonal hiring.
Seybold Review of Baynote
If you are in retail or B2B eCommerce... Baynote should be on your short list.
Social CRM & Collective Intelligence
This white paper looks at how social media changes things in service and support and how Baynote’s Collective Intelligence Platform offers to cut the time to realizing the full value of communities and Social CRM.
Intent Matters: Getting the Shopping Experience Right
Watch this vignette about buying a beginners snowboard to learn how the typical online shopping experience would fare in the offline, in-store world.
Expedia Success Story
Find out how, thanks to Baynote On-Site Search, Expedia.com experienced a significant increase in conversions and engagement.
US Appliance Success Story
US Appliance specializes in high-end merchandise that most brick-and-mortar stores cannot afford to carry in inventory. Find out how Baynote has helped them achieve double-digit revenue increases.
House of Antique Hardware Success Story
Learn how Baynote helps House of Antique Hardware help their customers find what they're looking for in a catalog containing tens of thousands of items.
World Kitchen Success Story
Learn how World Kitchen uses Baynote's product recommendations to significantly boost average order value and conversion rates.
The Stelter Company Success Story
Learn how the Stelter Company boosted pageviews and engagement and gave its clients better insight into their customers' behavior and intent.
ExactTarget: Email Relevance
Learn how the combination of intelligent automation and expert control can keep your emails relevant (without keeping you at the office nights and weekends)
Netshoes: eCommerce Success in Brazil
Netshoes has ridden the dual waves of Brazilian Internet growth and a sports crazy culture to spectacular success. In this webcast, Pedro Reiss from F.biz, Netshoes’ interactive agency, shares their story.
AMA Personalization Best Practices Webcast
Learn personalization best practices and why responding to changing customer interests in real-time is critical with real world case studies.
CA Technologies & Forrester: Online Experience
Findings from Forrester Research, Inc. show that engaging online experiences drive profitability by reducing support costs, improving sales conversions and turning customers into fans.
Netshoes Success Story
Learn how Brazil's largest online retailer of sporting goods increased its AOV by 10% and its conversion rate by 30% thanks to Baynote Recommendations.
Solution Brief: Baynote Approach to Dynamic Personalization
Baynote’s sophisticated capabilities allow organizations to deliver a superior consumer experience, higher conversion rates and profitable revenue growth.
QuickStart Services Brochure
Get the QuickStart package with only a three-month commitment. Test Baynote's performance against your current solution, leaving no doubt about ROI.
Solution Brief: TouchCommerce
Baynote allows clients to present relevant content and product information within the chat session in order to present the best information possible to maximize the value that website visitors get from their chat experience.
Solution Brief: Silverpop
When clients combine the Silverpop Email Platform with Baynote’s Dynamic Personalization Suite it allows them to present uniquely personalized product and content recommendations in real-time during critical email communication points.
Solution Brief: Hybris
By combining the hybris ecommerce platform with the Baynote Dynamic Personalization Suite, joint customers are able to deliver dynamically surface relevant products and content – in the form of recommendations, chat interaction, social offers, and enhanced search results.
Solution Brief: Crowd Factory
You get the best of both systems: the power of Crowd Factory’s back-end coupon and incentive management system combined with the intelligence and flexibility of Baynote for presenting relevant and timely offers to customers.
Solution Brief: Endeca
Baynote observes how visitors interact with the content and products they encounter and feeds this insight into the Endeca Search platform to deliver results that match intent, not simply the keywords they use.
Solution Brief: Monetate
When the Baynote Personalization Platform is integrated with Monetate Testing & Targeting solutions, online retailers can test and optimize how recommendations are displayed while simultaneously ensuring the recommendations are relevant to a visitor’s real-time interests.
Trends 2012: US Retail eBusiness
This Forrester report examines mobile, amazon.com, and web-only shopping trends in detail and concludes with specific recommendations for grappling with the Big Three
Baynote 2012 Holiday Online Shopping Experience Survey
The Online Shopping Experience Survey examines consumer sentiment related to the digital experience across different retail channels, including eCommerce websites, social networks, tablets and mobile devices.
Five Retail eCommerce Trends to Watch in 2011
While 2010 was marked by the growth of social networks and mobile devices, Forrester Research envisions 2011 being dominated by mutichannel ecommerce, conversion marketing and more mobile.
Strategic Value of Dynamic Personalization
In this whitepaper, discover the solution merchandisers and business leaders have found to ineffective and unsatisfying online interactions.
Authored by John Lovett, Web Analytics Demystified.
Recs Vendors Rated – New Report
The Patricia Seybold Group analyzes and rates five recommendations vendors (including Baynote) in their new independent research report. Spoiler alert – we scored the highest!
Personalization eBook
This eBook is about the obstacle of delivering relevant, timely, and highly targeted web experiences - and the things marketers like you can do to overcome them.
Online Holiday Shopping Experience Survey
This independent study surveyed 500 U.S. online holiday shoppers during the month of December and provides a retrospective look at consumers’ satisfaction with their digital experience across a number of key areas, including retailers’ behavioral retargeting and privacy practices, mobile and social features, offers and promotions, and product merchandising approaches.
The Online Customer Engagement Software Ecosystem
In this report, Forrester Research examines the customer engagement software ecosystem and concludes that "enterprises need to forget the single vendor customer engagement dream and wake up to the multivendor reality".
Make Site Search Work
This insightful white paper explores how using collective intelligence in the form of like-minded peers can help solve the enterprise search challenge.
Seybold Review of Baynote
If you are in retail or B2B eCommerce... Baynote should be on your short list.
Social CRM & Collective Intelligence
This white paper looks at how social media changes things in service and support and how Baynote’s Collective Intelligence Platform offers to cut the time to realizing the full value of communities and Social CRM.
Musicroom Success Story
See how Musicroom uses Baynote to capitalize on purchase trends immediately, leading to conversions at 10x the industry average when Baynote recommendations are involved.
Bluefly Success Story
Thanks to Baynote, Bluefly increased average order size 12% driving millions in incremental revenue and increased share of total sales from recommendations by 3X.
Altrec Success Story
Altrec, an authentic outdoor gear retailer, turned to Baynote to improve their loyal shoppers’ buying experiences online. Learn how Baynote's influence became responsible for 47% of Altrec's revenue.
Intuit Payroll Success Story
Intuit Payroll is the number one payroll provider with over one million small businesses using its products and services. Find out how Baynote helped Intuit preserve customer service quality while allowing for an increase in customers and transaction volume.
Sun & Ski Success Story
Ski Sports, a winter sports equipment and ski apparel retailer, witnessed a 79% increase to its conversion rate compared with users who did not purchase through the recommendations.
TurboTax Success Story
Baynote customer Intuit TurboTax used the wisdom of crowds to achieve four times better search performance and more than $300,000 in support cost savings calculated in reduced seasonal hiring.
Expedia Success Story
Find out how, thanks to Baynote On-Site Search, Expedia.com experienced a significant increase in conversions and engagement.
US Appliance Success Story
US Appliance specializes in high-end merchandise that most brick-and-mortar stores cannot afford to carry in inventory. Find out how Baynote has helped them achieve double-digit revenue increases.
House of Antique Hardware Success Story
Learn how Baynote helps House of Antique Hardware help their customers find what they're looking for in a catalog containing tens of thousands of items.
World Kitchen Success Story
Learn how World Kitchen uses Baynote's product recommendations to significantly boost average order value and conversion rates.
The Stelter Company Success Story
Learn how the Stelter Company boosted pageviews and engagement and gave its clients better insight into their customers' behavior and intent.
Netshoes Success Story
Learn how Brazil's largest online retailer of sporting goods increased its AOV by 10% and its conversion rate by 30% thanks to Baynote Recommendations.
A Customer Success Story: Altrec.com
Altrec.com gains 450% conversion lift with Baynote Dynamic personalization solutions.
A Customer Success Story: Intuit Payroll
Matt Zybura, Group Manager of Customer Self Service for Intuit Payroll, discusses how Baynote's Adaptive Web helps them quickly serve customers answers and the content most relevant to them.
A Customer Success Story: Sun & Ski Sports
Scott Blair, Director of eCommerce and Interactive Marketing, provides his thoughts about Baynote's Recommendations and Onsite Search and how the solutions helped multichannel retailer Sun & Ski Sports increase conversions and average order value.
A Customer Success Story: The Stelter Company
Learn how the Stelter Company increased engagement and time on site using dynamic content recommendations from Baynote.
Intent Matters: Getting the Shopping Experience Right
Watch this vignette about buying a beginners snowboard to learn how the typical online shopping experience would fare in the offline, in-store world.
E-Commerce Theater Presentation – IRCE 2011
Baynote's VP of Marketing, Carlos Carvajal, presents on eight common mistakes in merchandising at IRCE San Diego during the E-Commerce theater.
Getting Recommendations Right for eCommerce
Sue Aldrich, who analyzes the world's leading eCommerce recommendations solutions for the Patricia Seybold Group, joins Baynote's Bill Hustad to discuss trends in the recommendations market, what solutions are available and how they differ, and best practices.
AMA Webcast: Search Marketing in 2011
In this webcast, Shar VanBoskirk, VP and Principal Analyst at Forrester Research, will join Boaz Ronkin, Director of Product Marketing at Baynote in a closer look at both the strategic and tactical sides of today’s search marketing profession.
Survival of the Quickest: Thrive with Adaptive Online Experiences
Join Eric T. Peterson, founder of Web Analytics Demystified, and Carlos Carvajal, Vice President of Marketing at Baynote in this insightful AMA-moderated webcast.
ExactTarget: Email Relevance
Learn how the combination of intelligent automation and expert control can keep your emails relevant (without keeping you at the office nights and weekends)
Netshoes: eCommerce Success in Brazil
Netshoes has ridden the dual waves of Brazilian Internet growth and a sports crazy culture to spectacular success. In this webcast, Pedro Reiss from F.biz, Netshoes’ interactive agency, shares their story.
AMA Personalization Best Practices Webcast
Learn personalization best practices and why responding to changing customer interests in real-time is critical with real world case studies.
CA Technologies & Forrester: Online Experience
Findings from Forrester Research, Inc. show that engaging online experiences drive profitability by reducing support costs, improving sales conversions and turning customers into fans.
