Products & Solutions

Chat Recommendations

Baynote integrates with TouchCommerce to combine live chat with personalized recommendations, transforming chat into a revenue engine.

step 1

As each shopper browses,
Baynote observes their actions

step 2

Infers which products or
accessories are most likely to
interest them

step 3

And inserts these items into
your live chat window for the
customer and sales agent to see

The Result?

Live chat experiences that are more:


Based on what your customer is looking for now - in the moment


Customers (and agents) see relevant products and offers during their chat session


One click adds a recommendation to their cart and starts the checkout process


Boost conversion and average order value with up-sells and cross-sells