Our Product: The Customer Experience Layer
Observe, Infer, and Act. Every personalized shopping experience Baynote delivers results from these three steps. Our Solutions »
Observe
Creating the best shopping experience starts with watching (what visitors do) and listening (to words they click and terms they search).
Infer
Like a good salesperson, Baynote uses those observations to determine what each customer is interested in now (their “in the moment” intent) and matches them with observations of like-minded shoppers to decide which products and content would be most compelling.
Act
Baynote personalizes each shopper’s experience – across channels - with the products, offers and content most relevant to their current needs.
Why Baynote Works
Baynote observes over 344 million visitor sessions a day and personalizes over 400 shopping experiences every second. Our technology is proven, robust and patented.
But technology alone isn’t what makes our customers successful. The Baynote Customer Experience Layer is the combination of our people, our partners and a complete set of lifetime services.
Learn More »Solutions: Powered by Baynote
Landing Pages |
Search |
Recommendations |
Social Offers |
Email |
Mobile |
Chat |
Personalized Landing Pages
Convert more of the traffic you’re already buying with dynamic, relevant landing page content. Baynote Personalized Landing Pages give you more control over the entire search experience.
Capabilities & Benefits:
- Personalize landing pages for PPC campaigns
- Optimize product and content recommendations
- Manage one URL across hundreds of terms
- Apply rules and make changes without IT resources
Challenges Solved:
Learn more aboutpersonalized landing pages »
Personalized Onsite Search
Improve the onsite search engine you’re already using by learning and understanding what your customers are looking for.
Capabilities & Benefits:
- Improve search relevance based on user engagement
- Optimize results for products, related content, or both
- Adapt quickly to new products and catalog changes
- Enhance Endeca, Google Search Appliance, SOLR, and others
Challenges Solved:
Learn more aboutpersonalized onsite search »
Personalized Onsite Recommendations
Personalize your customers shopping experience ‘in the moment’ - with relevant products, offers, videos, articles, and other content.
Capabilities & Benefits:
- Personalize based on what customers want right now
- Deploy product and content recommendations
- Add rules (only as needed) to feature and filter
- Adapt to changing inventories and customer interests
Challenges Solved:
- Increasing cross-sell and up-sell
- Engaging and converting site visitors
- Converting paid search traffic
personalized onsite recommendations »
Email Recommendations
Embed personalized content and product recommendations in confirmation and campaign emails.
Capabilities & Benefits:
- Personalize based on recent behavior and past purchases
- Apply merchandising rules without involving IT
- Integrates easily with your existing email platform or service provider
Challenges Solved:
Learn more aboutemail recommendations »
Mobile Recommendations
Offer the right products, content and offers at the right place, every time.
Capabilities & Benefits:
- Personalize based on what customers want right now
- Deploy product and content recommendations
- Add location-based rules as needed
Challenges Solved:
Learn more aboutmobile recommendations »
Chat Recommendations
Combine live chat with personalized recommendations, transforming chat into a revenue engine.
Capabilities & Benefits:
- Improve chat engagement with relevant products and offers
- One click from chat to cart and checkout
- Assist sales agents with product recommendations
Challenges Solved:
Learn more aboutchat recommendations »
Personalized Social Offers
Engage and convert customers with social offers and promotions personalized for each shopper.
Capabilities & Benefits:
Challenges Solved:
- Improve customer retention
Learn more aboutpersonalized offers »