The Baynote Customer Experience Layer

OPEN APIs PERSONALIZATION ZONES Observation
Sensors

Observer Tags Monitor Visitor Behavior

  • Onsite behaviors including clicks and time spent
  • Terms from onsite and paid searches, plus text in links
  • Over 4,000 sessions observed every second
Batch Catalog Inputs

Baynote Imports Product Catalogs Daily

  • 500 different product catalogs every day
  • Offers, video libraries, and other content catalogs
  • Up to 10 million items per catalog
Management
Console

Create and Optimize Your Personalization Strategy

  • Test and simulate different tactics
  • Preview personalized recommendations
  • Target with pinning and blacklisting rules
Intent Models

Understands What Your Visitors Want Now

  • Infer current intent from observed behaviors
  • Match with behavior patterns of like-minded consumers
  • Apply geographic or other profile data to filter
Analytics

Insights Into What’s Working and Why

  • Spot trends early and capitalize on them
  • Measure engagement and value of specific recommendations
  • Expose gaps in your product and content catalogs
Personalized Actions & Outputs

Relevant Recommendations Across Touch Points

  • 33M personalized product and content recommendations daily
  • Integrates with existing email, search and content mgmt systems
  • Personalize from initial search to confirmation email