Category: Retail Gets Personal

By Jen Burns in Recommendations, Retail on July 16, 2013

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If you haven’t heard of by now, you should look them up., previously a flash-sale site, has grown their business primarily through exclusivity, designers and the use of social networks. When you do see their site, you’ll be reminded of Pinterest, but they are clearly not just a jumble of cool products. ... Read More »

Retail Jobs Go Digital

By Jen Burns in Retail on July 15, 2013

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The National Retail Federation projected online sales to soar this year at almost 4x (12%) the rate of projected brick and mortar growth (only 3.4%). With these rates of growth and the comparative benefits of online shopping for consumer and retailer alike, it is logical to assume that the retail employment landscape will change significantly. Where will all of the retail jobs be in ... Read More »

Want A Little More Control in Your Shopping Experience?

By Jen Burns in eCommerce, Featured, Retail on March 22, 2013

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“No piles, no mess, just an easier way for customers to control the store through their mobile application” Hointers, a new robotic/ecommerce retail store, is targeted at get-in-and-out-with-what-I-need-male shoppers, offering the ability to shop in store in a very different way. The shopper tries the jeans on by scanning them, and then they robo-magically appear in a dressing room alongside an easy “these don’t fit” chute and a mobile device ... Read More »

To Deliver a Great Customer Experience, Know Thy Customer

By Marti Tedesco in Events, Featured, Retail on March 13, 2013

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The mottos of top performing teams- sports or otherwise, tend to be really simple.  For example, Nordstrom, the beloved retail powerhouse says this on their website: “Since 1901, we’ve been committed to providing our customers with thebest possible service—and to improving it every day.” When Jamie Nordstrom thinks about the customer experience they deliver, he knows that their ecommerce experience ... Read More »

eCommerce Retail is Always So Trendy

By Marti Tedesco in eCommerce, Featured, Retail on February 26, 2013

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When you think of trendy retail, one tends to think of apparel and maybe even fast fashion.  But that’s not what Mark Mahaney, Managing Director of RBC Capital was talking about at eTail West this morning.  In fact, the retail trends he was talking about are the most fashionable to attendees of this ecommerce conference. The most popular trend is that ecommerce ... Read More »

Some Retailers Just Get It

By Marti Tedesco in Customer Experience, Retail on February 6, 2013

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Why is it that some retailers just get it and others don’t?  A recent blog highlighted a retailer that really gets it.  Brooks Brothers, a 194 year old brand appears to have been consistently clear on their mission of customer service throughout their history.  Yet here they are – taking their consistent, time-tested mission and applying new tools like personalization.  In the interview, ... Read More »

12 Days of Shopping - A 4 is not a 4 is not a 4!

By Susan Briggs in Featured, Retail on December 15, 2012

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Even when you buy a brand all the time During the holidays it’s fun to spice up your wardrobe with something a little unique and different.   Last year my big purchase was a pair of Kate Spade shoes with green and white striped heels, reminiscent of Dr. Seuss.  This year, I decided to buy a pair of red velvet jeans which Lucky Brand very intelligently informed me were on sale ... Read More »