Over the last several months, it seems we can’t go a day without a cover story on the real-time Web. Marshall Kirkpatrick of ReadWriteWeb just published the first of what will likely be many more lengthy reports on the topic. Mashable’s Pete Cashmore has predicted that the real-time Web will be one of the driving forces of 2010, paving the way for real-time news, search, collaboration, reviews and more.

The final installment in the 4-part series, “My Search Sucks,” discussing why search, well, sucks.
Over the past few weeks, we’ve explored how there are three key principles that explain why site search just doesn’t perform like we expect it to and what we can consider to help mitigate this.  So far, we’ve learned that:

The critical [...]

There are three key principles that explain why site search just doesn’t perform like we expect it to. Over the next few weeks, I’ll dive deeper into each issue surrounding traditional search and offer my insights and experiences to help you understand why your search sucks, and how you can improve it.

“My Search Sucks!” — we hear this from prospects more than any other complaint. Coming from consumer search experiences on the web with the likes of Google, Yahoo, and new entrant Bing, these frustrated employees wonder why they can’t get better search results on their company’s website and intranet.

Earlier today I came across a thought provoking blog post that compares internet search problems to those of enterprise search over at SharePoint Blogs. The biggest point that I took away from this post is that enterprise searchers on intranets often know exactly what they are looking for. In fact, they often know that [...]

I didn’t say it, I’m just repeating it, so don’t kill the messenger. Earlier today, Avinash Kaushik from Google stated that Hits (aka pageviews or clicks) should stand for “How Idiots Track Success” in an interview at MediaPost. Over on Avinash’s blog he frequently talks about KPIs (Key Performance Indicators) that should be [...]

I read a great primer on Social Search yesterday on the Rise to the Top Blog. While Social Search is often poised as a replacement of keyword based search, we prefer to take a less cannibalistic approach and position Baynote Social Search as a compliment to traditional keyword search as proven with our recent [...]