Last week I had the opportunity to deliver a keynote at eTail West in Palm Desert where I spoke to retailers about how they can maximize revenues by using the collective intelligence of their Web site visitors to personalize the customer experience in real-time. I chose this session topic because increasingly, brands are struggling to [...]

The numbers are in: E-commerce sales for Cyber Monday – the first Monday after Thanksgiving – are up five percent from last year, according to comScore.

You’ve pLCROSS robably caught some of the hype about NASA’s latest Lunar exploration efforts. This morning they deliberately crashed a spent upper stage rocket booster into the moon in order to analyze the debris plume for traces of water.

Richard MacManus over at ReadWriteWeb recently turned me on to an interesting YouTube blog post about the effectiveness of the popular video aggregator’s 5-star rating system.

I didn’t say it, I’m just repeating it, so don’t kill the messenger. Earlier today, Avinash Kaushik from Google stated that Hits (aka pageviews or clicks) should stand for “How Idiots Track Success” in an interview at MediaPost. Over on Avinash’s blog he frequently talks about KPIs (Key Performance Indicators) that should be [...]