Baynote has grown tremendously over the past few years, and with growth comes change. To help guide us through the next phase of our development, we have decided to make some strategic changes to our executive team that I am very excited about. These appointments mark a well-planned, natural step in our business trajectory, and [...]

Last week I had the opportunity to deliver a keynote at eTail West in Palm Desert where I spoke to retailers about how they can maximize revenues by using the collective intelligence of their Web site visitors to personalize the customer experience in real-time. I chose this session topic because increasingly, brands are struggling to [...]

There’s been a lot written on this blog and in the media about how e-tailers can increase sales by tapping into the collective wisdom of their site visitors to optimize the customer experience. While the role that manufacturers play in the online retail channel is pivotal, their vantage point has has been missing from the [...]

Over the last several months, it seems we can’t go a day without a cover story on the real-time Web. Marshall Kirkpatrick of ReadWriteWeb just published the first of what will likely be many more lengthy reports on the topic. Mashable’s Pete Cashmore has predicted that the real-time Web will be one of the driving forces of 2010, paving the way for real-time news, search, collaboration, reviews and more.

The numbers are in: E-commerce sales for Cyber Monday – the first Monday after Thanksgiving – are up five percent from last year, according to comScore.

As you may know, I was born and went to college and graduate school in Beijing. I came to the United States for further studies and ultimately landed in Silicon Valley, where I have enjoyed a career building startups from the ground up. Recently, I was invited by the People’s Republic of China to be a delegate representing accomplished business entrepreneurs, professors and researchers of Chinese decent in the technology field worldwide to contribute to President Hu Jintao’s new initiative to make technology and science the primary drivers for China’s economy.

The central focus of Gartner’s Symposium/ITxpo this week in Orlando is all about implementing what they’ve recently dubbed as a “pattern-based strategy”. According to Gartner, a pattern-based strategy “provides a framework to proactively seek, model and adapt to leading indicators, often-termed ‘weak’ signals that form patterns in the marketplace.”

According to a new consumer privacy study by the Berkeley Center for Law & Technology at UC Berkeley, and the Annenberg School for Communication at the University of Pennsylvania, two-thirds of Americans object to online tracking by advertisers. The study is apparently the first national telephone survey that explores Americans’ opinions about the controversial practice of behavioral targeting.

It has been a few days of surreal experience. Baynote has lost a truly trusted adviser, expert and friend. The loss is tragic, deep and personal because it is just not Rajeev’s time to go yet. He is too young, too smart, and with too good of a heart not to be here with us [...]

Yesterday at Baynote we had the privilege of a visit by a delegation from China’s Consulate General office in San Francisco including the Consul General himself Gao Zhansheng.
We initially discussed Baynote’s platform and why its peer-driven recommendations are particularly important to business and society at large. This lead to a more philosophical conversation regarding [...]