Yesterday at Baynote we had the privilege of a visit by a delegation from China’s Consulate General office in San Francisco including the Consul General himself Gao Zhansheng.
We initially discussed Baynote’s platform and why its peer-driven recommendations are particularly important to business and society at large. This lead to a more philosophical conversation regarding [...]

Yesterday eMarketer analyst Jeff Grau wrote an article called Where Have All the Online Travelers Gone? The article said “Customer dissatisfaction with online travel agencies (OTAs) stems specifically from unfriendly booking engines and navigation tools” and that this is turning them back to travel agencies to get the expertise and personalized service they miss.
I believe [...]

With so much money spent on eCommerce, a lot of sophisticated technology has gone into managing this gigantic market from UI design to number crunching to business intelligence. However, a large majority of eCommerce sites lack a more basic and deeply rooted foundation in the human psyche that drives our desire for consumption–that is to [...]