Our Team

Baynote is a leading provider of personalized customer experience solutions for multi-channel retailers. 

Using Baynote’s patented approach, retailers are able to understand buyer intent “in the moment” across the shopping experience to deliver compelling offers, content and product recommendations that increase engagement, conversion and average order value. Baynote quickly integrates with existing websites, onsite search, chat or email systems to increase ROI without deep IT involvement or expensive system upgrades. Based in San Jose, Calif., with offices in the U.K. and Germany, Baynote’s personalization solutions are trusted by more than 300 of the world’s most well-known brands.


Baynote's leadership team is a testimony to the company's success. With our management team, you will find a broad range of experience and education, ranging from board members to book writers and bachelor’s degrees to PhD’s.

Key Facts About Baynote

Patents, and 6 patents pending
Countries where we do business
Fortune 500 customers

Baynote News & Press

Latest Survey

Shopping Behavior Survey Results Read More »

Latest Press Release

Back To School Survey Read More »

Latest eBook

Give Shoppers What They Want, When They Want It. Download the eBook »

blog image

Feature Blog Post

Targeting vs. Personalization – 5 Key Differences You Should Know

by Dan Darnell

Any system that uses rules to determine the content being displayed to a segment, persona or audience is a targeting system and not a personalization system. The goal of personalization is to surface the most relevant items to each customer based on their current needs and what you know about them as individuals. The more you know, the more you should be able to personalize the experience to drive higher engagement, conversion and lifetime value. Targeting isn’t bad; it’s just different from personalization

Read more