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Baynote is a leading provider of personalized customer experience solutions for multi-channel retailers. 

Using Baynote’s patented approach, retailers are able to understand buyer intent “in the moment” across the shopping experience to deliver compelling offers, content and product recommendations that increase engagement, conversion and average order value. Baynote quickly integrates with existing websites, onsite search, chat or email systems to increase ROI without deep IT involvement or expensive system upgrades. Based in San Jose, Calif., with offices in the U.K. and Germany, Baynote’s personalization solutions are trusted by more than 300 of the world’s most well-known brands.

People

Baynote's leadership team is a testimony to the company's success. With our management team, you will find a broad range of experience and education, ranging from board members to book writers and bachelor’s degrees to PhD’s.

Key Facts About Baynote

8
Patents, and 6 patents pending
13
Countries where we do business
12
Fortune 500 customers

Baynote News & Press

Latest Survey

Shopping Behavior Survey Results Read More »

Latest Press Release

Back To School Survey Read More »

Latest eBook

Give Shoppers What They Want, When They Want It. Download the eBook »

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Feature Blog Post

Targeting versus Personalization Explained

by Dan Darnell

In my conversations with customers and partners there is an issue which frequently comes up – the difference between targeting and personalization. I have heard the terms used interchangeably, so it only seems fair to explain the key differences as I see them. To sum it up, targeting is about marketer needs and personalization is about consumer needs. Both techniques can increase revenue but they come at it from different angles

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