Jim_Madden_300x300_NEWSales leadership is one of the most important assets to an organization. In order to be successful, it’s a critical to have a person who leads by example, understands the customers’ needs and is able to drive revenue by successfully solving those needs. A sales leader also has to motivate their sales team to do the same. Lucky for us, we found Jim and he is taking on this important role for both Baynote and our customers.

What is your name? 

Jim Madden

What is your current title?

Senior Vice President

Tell us a little about your education and professional background.

I have a BA in Economics from Northeastern University and have spent the last 25 years in the Customer Care industry as a thought leader and executive. I have run a number of companies in both the US as well as Europe and Latin America.

When you were a kid, what profession did you think you would pursue? 

If I did not go into the family profession of being a banker, then I thought I was going to be a fireman.

What is your motto or personal mantra?

A good plan today is better than a perfect plan tomorrow. And being from Boston “Boston is Titletown.”

What attracted you to Baynote?

Being able to provide a true big data solution to retailers and beyond.

 So far, what are your favorite things about Baynote? 

The first thing is that the culture of Baynote is great. I can’t say enough about the people here. Additionally, the business outcomes that we achieve for our clients are amazing. It is a direct result of our leading science and technology combined with our amazing Professional Services team.

What are your top three favorite web sites you visit all of the time?

Salesforce.com, LinkedIn.com and MLB.com.

Do you play an instrument or have a favorite sport?

It’s all about the Red Sox and my son’s baseball. I am also a big golf fan. At one time I was an avid and successful amateur golfer. I have played in and won tournaments around the USA and Europe and Asia.

If you could have lunch with a famous person (living or dead), who would it be and why? 

Ben Franklin because he saw the implications of liberty and innovation for America and impressed that upon our culture. He had everything right except the turkey as our national bird.