If you asked exactly who has the most trinkets by his desk at Baynote, Gideon might be in the running. But if you asked who you would send customers to when you need someone friendly, knowledgeable and with a great sense of humor, the definite answer is Gideon Amparo.
What’s your name and job title at Baynote? Special Agent Gideon Amparo, Technical Support Engineer
How long have you been here? 414 days
What does a typical day at Baynote look like for you? Customer Support is a 24-hour job, so I keep my eye out constantly for support emails/calls. When I’m in the office, outside of fielding new customer issues, I’m usually resolving support issues, attending customer-facing meetings, or completing special support-related projects to allow our customers to be more self-sufficient. It definitely keeps me busy but that’s why I get paid the medium bucks.
Tell us how your past experience made you the right fit for Baynote: According to my LinkedIn profile, I have almost 10 years of experiencing supporting technology in one form or another. Almost 6 years of my experience was supporting a SaaS-based Web Analytics product which had a lot of similar moving parts.
What attracted you to wanting to tackle the e-commerce personalization opportunity? Baynote’s technology is definitely what interested me the most. One of the biggest challenges of my last job was not only getting the product to work properly, but in having to teach the customer what questions to ask in order to fully utilize the product. The elegance of Baynote’s technology is that the concept behind it is easy to understand and its worth is immediately self-evident. Being part of a company that leads the industry—as a result of their technology—is a nice position to be in.
In your opinion, what sets Baynote apart from competitors? In addition to our cutting-edge Wisdom of the Crowds technology, Baynote differentiates itself by focusing on the customer experience. We all have our respective roles and specialties, but as a team we work hard at ensuring that our customers are happy. Also, the fact they hired me makes them better than their competitors.
Personalization is everywhere these days, from shopping to search. What’s a fun use of personalization in technology you’d like to see? I’d like to see an experience personaliz-er – something that will give you suggestions on things to do based on things you’ve already done. “People who have sky-dived and run with the bulls also like to knit.”
It’s Saturday. Where can we find you? I’m either performing card magic for the blind, working out (my personal issues) or trying to solve the latest Blues Clues.