This is the seventh in Baynote’s ten-part series of cartoons by award-winning cartoonist Tom Fishburne, titled “Intent to Buy”. We’ve received some great feedback from you on our cartoons, so please continue to let us know what you think! To say thanks for your input, we’ll send you a print signed by Tom if you post a comment within one week (U.S. addresses only).
Imagine walking into a store and asking a sales associate for help selecting a sweater, only to be told they couldn’t assist you unless you made a purchase first. Ridiculous, right? Yet, a lot of retailers look only at actual purchases to determine peoples’ interests despite the fact we give all sorts of clues about our interests far beyond the “buy” button. The way we see it, following those clues is just good customer service.