This is the sixth in Baynote’s ten-part series of cartoons by award-winning cartoonist Tom Fishburne, titled Intent to Buy”. We’ve received some great feedback from you on our cartoons, so please continue to let us know what you think! To say thanks for your input, we’ll send you a print signed by Tom if you post a comment within one week (U.S. addresses only). Check out the complete series.

Make no mistake: selling online is hard work. With statistics reporting that up to 75 percent of all shopping carts are abandoned just before the sale is closed, it’s a miracle that most retailers haven’t been institutionalized. The good news? Personalization may be just what the doctor ordered. By providing a customized experience that identifies and addresses their in-the-moment needs, retailers can help shoppers go the distance, all the way to the checkout button.