For a company that processes 5.4 terabytes of data every day, you can imagine how important data center operations are to our business. Enter Eric Ericson, our IT operations manager. On a busy Monday afternoon, Eric took a few minutes to tell us a little about himself and his work at Baynote.

Describe your role at Baynote

I am responsible for all of the production and Data Center operations for Baynote. This includes all customer-facing infrastructure pieces, along with overall application performance.

How long have you been here?

I’ve been with Baynote for a little under two and a half years.

What does a typical day at Baynote look like for you?

There is a fair amount of variability in my day, both a mixture of strategic and tactical. My primary responsibility is ensuring that the production environment is healthy, and that the Operations team is not blocked on projects. On the strategic side of the equation, I spend my time driving projects and initiatives to ensure that Baynote environment scales with our traffic growth and continues to have world-class levels of up time.

Tell us how your past experience made you the right fit for Baynote:

Immediately before Baynote, I was the Operations Manager for another Web 2.0 property, where I had a similar set of responsibilities. Additionally, I’ve spent the bulk of my career working in Operational IT for both Internet and Medical organizations.

What attracted you to wanting to tackle the e-commerce personalization opportunity?

The recommendation engine and machine learning components that are core to Baynote’s platform are immensely interesting from a technology standpoint.

In your opinion, what sets Baynote apart from competitors?

The flexibility of our platform. We aren’t silo-ed into one particular space like our competitors. Our platform can be configured to provide a solution for a broad range of challenges.

Personalization is everywhere these days, from shopping to search. What’s a fun use of personalization in technology you’d like to see?

I’d like to see some of the internet personalization technologies driven down to brick and mortar channels.

It’s Saturday. Where can we find you?

If the weather is nice out, I’m usually on my mountain bike.